Frequently Asked Questions

How long will my special order take?
Special orders though Menards will have an estimated delivery date 21 days after the order has been placed. However, many orders will arrive to the store before the 21-day lead time. The Menards order tracker on their website can be used to find out order updates.

How do I order replacement parts for my cabinets?
You can order replacement parts though Menards for all our product lines. You will need is the size of the cabinet or replacement part you need to verify the correct size.

Can I order directly though Quality One?
We do not sell directly to customers. Please visit a Menards or Sutherlands to purchase our products.

Do you offer bulk pricing for contractors?
Currently, we do not offer bulk pricing for contractors.

How can I check the status of my order?
Please contact our customer service team and they will be happy to update you on the status of your order. The phone number is 651-480-8351 ext. 430

Why is my Menards order status still “on order from vendor”?
Our system does not update the Menards system as to when the order is being ready to ship. If you have any questions as to where your order is in our process, please contact the customer service team and they will be able to update you.

How do I cancel my order?
All orders must be cancelled though the store which you placed the order. Please contact them and ask to have the order cancelled. We then will receive a notification to cancel if the order if it has not been shipped. Please note custom ordered doors and drawer fronts will need to be cancelled before construction has begun, as we will be unable to cancel an order after that point. Custom doors and drawer fronts normally start the construction process after a few days.

When will my order deliver to the store?
Once your order has been shipped, please allow four days for delivery. While we are unable to track the trailer, our customer service team will be able to assist in a better estimated timeline if needed.

How do I order custom door/drawer fronts?
Quality One builds custom sized doors and drawer fronts that are available to be ordered through any Menards location or the Menards website.

I ordered the wrong size cabinet; how do I adjust my purchase order to the correct sized cabinets?
We are unable to alter purchase orders. To cancel, you will need contact the store in which you placed the order. Then place the new order with the correct items.

I need my order faster than Menards says it will arrive; can I get my order rushed?
Please contact our customer service team; while we are unable to guarantee that we will be able to expedite your order, we will try our best to get your order delivered faster.

My order is due on a holiday; when will it arrive?
We will try our best to meet the scheduled delivery date. However, it may take an extra day or two for them to arrive because of the holiday.

My order is in transit; can you track the truck and tell me when the truck will arrive?
While we are unable to locate a truck, our customer service team will be able to estimate the location of the truck and give a rough estimate of the delivery day. Otherwise, one of our representatives can get ahold of the trucking company and locate the truck.

How are these cabinets produced?
We produce all our wood cabinet components on site. They are then stored in our warehouse until the components are used to assemble cabinets.

Does Quality One you make finished cabinets?
Currently, Quality One does not offer a finished cabinet. All our lines are unfinished cabinets.

How do I adjust my doors to line up properly?
Our doors can be adjusted by loosening the screws on the door and sliding it up or down to properly align the doors. There are no further adjustments.

Does Quality One make custom sized cabinets?
Unfortunately, Quality One does not make custom cabinets.